Privacy Policy

Effective Date: 13/11/2023

Last Updated: 15/12/2024

 

Welcome to www.clubtemptation.co.uk (The Website) a website operated by Silverleaf Leisure Ltd (“The Company”, “we”, “us”, or “our”). We are registered in England and Wales under company number 14675066 and have our registered office at Create Business Hub, Ground Floor 5 Rayleigh Road, Hutton, Brentwood, Essex, England. We are responsible for processing your personal data from Club Temptation and or The Website and under the conditions described in this Privacy Policy. The collection of your personal data complies with the provisions of the Data Protection Act 2018. This privacy policy explains how we collect, use, share, and protect your personal information.

Cookie Policy

Information about our use of cookies

Our Website uses cookies to distinguish you from other users of our Website. This helps Us to provide you with a good experience when you browse our Website and also allows us to improve our site.

 

By continuing to browse the site, you are agreeing to our use of cookies.

 

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

This Privacy Policy and the Cookies policy apply to the data that We collect when you use The Website, it describes the types of personal data that We collect from Our members and subscribers and explains how We use, disclose, share and transfer the data, as well as the choices available to Our members and subscribers regarding Our use of the  data. It also describes the measures that We take in order to protect the security of this data, and how you can contact Us regarding Our privacy policy. Please carefully read this Privacy Policy. If you do not wish for your personal data to be used in the manner described in this Privacy Policy, it is possible that We may be unable to respond to certain of your requests.

Please review regularly this Privacy Policy in order to remain up to date with any changes to this policy, notably any that relate to the collection and conditions for the processing of your personal data.

 

  1. Information We Collect

We may collect and process the following data about you:

Information you provide to us: This includes information submitted when you use our Website, fill out forms, subscribe to our services, or request further services, or when you contact us by email. We may also ask you for information when you report a problem with our site.

The types of personal information that we can collect are the following:

  1. a) Registration data (name, mailing address, e-mail address, mobile telephone number or other number);
  2. b) Usernames and passwords.
  3. c) Personal data (date of birth, sex)
  4. d) Your interest and experience with our services.
  5. e) Payment data (bank card number, expiry date, authorisation number, security code, delivery address and invoicing address);
  6. f) Information on purchases and operations (type and number of products or services purchased);
  7. g) Any comments or photos that you provide.
  8. h) Any other data that you provide to us subsequent to a request to one of our departments; and
  9. i) Data that we can obtain from suppliers of external services.
  10. j) Data from your personal attendance at the club premises, including any forms, payments, identification documents to prove identity or age of customers attending the premises.
  11. k) Data amounting to CCTV recordings of your personal attendance at the Club Temptation premesis in Bournemouth.

Technical data: We may collect technical data about your visit to our Website, including but not limited to, traffic data, location data, weblogs, and other communication data, your IP address, the web pages or advertisements that you see, the details of your visits to our online content and social media, advertising identifiers or similar identifiers and your online actions collected by automated means, such as our cookies, third party cookies, web servers, pixels and web tags, and by demographic means, linked to areas of interest and content, when you visualize our content, use our applications, social media, contact us by any means or application, open the e-mails that we send to you or sent by third parties on our behalf, and when you visit the Internet sites and networks of third parties on which our advertisements are displayed. We can establish links between the data that we have collected via automated means, such as your data and your browsing history, and other data that we have obtained relating to you.

Cookies: Our Website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site.

If you do not agree that We can collect the above data relating to you, it is possible that We may not be able to offer you with certain services, including the ones identified in this Privacy Policy.

  1. How We Use Your Information

We use information held about you in the following ways:

  • We use this data in order to fulfil Our legal obligations and to ensure you are at least 18 years of age.
  • We use your personal data to provide products and services suited to your needs.
  • We use this data to fulfil the contractual obligations existing between Us and you.
  • To process transactions, including payments, made via Our Website or in person at the premises.
  • We use this data to fulfil the contractual obligations existing between Us and you.
  • To create, register and manage your account, for example by providing you with a password when you ask Us for one, and by verifying your identity when necessary.
  • We use your personal data, including your e-mail address and username to create and manage your account.
  • In the legitimate interests of the Company namely better communicating with you and improving the quality of Our services.
  • We use your personal data, including your contact details, to communicate with you and to respond to your queries. We use this data to fulfil the contractual obligations existing between Us and you.
  • To ensure that you can access any other services provided by Us.
  • To market, assess and improve our products and services (notably developing new products and services, accounting and auditing)
  • We combine personal data, notably provided by customer service, to assess and improve the products and services that We offer to you. This processing is necessary for the legitimate interests the Company.
  • To send promotional offers and other communications and information that we believe may be useful to you (including special offers) by means of e-mails, , SMS and push notifications.
  • To ensure that the content of the Website, is presented in the most efficient possible manner for you, and to customise your experience on the Website by providing you with information and products that suit your needs.
  • We use personal data, notably related to your online activity, your browser and your operating system, to ensure that the Website is properly displayed on your computer. This processing is necessary for the legitimate interests of the Company, namely providing you with access adapted to the Website while improving your experience when you visit the Website.
  • To add to the Website and our advertising.

We compile data notably relative to the web pages that you view, to provide you with advertising content that meets your expectations. This processing is necessary for the legitimate interests of the Company, to make the Website attractive and to improve its content.

  • To manage the Website and combat fraud.

We use personal data, including cookies, to update and enhance the Website, and to combat fraud over the Internet. This processing is necessary for the legitimate interests of the Company, namely managing the Website such as to prevent fraud and combat any risk of fraud, while also ensuring the security of the Website during your visits.

  • To analyse how and how often you visit the Website.

We use personal data, including cookies, to understand your use of the Website. This processing is necessary for the legitimate interests of the Company, namely to analyse your visits to the Website so as to better respond to your expectations during your future visits.

 

  1. Disclosure of Your Information

We do not disclose the personal data that we collect regarding you, except in the following cases:

  • within the Company group, meaning with our subsidiaries;
  • with service providers that provide services in Our name or that help Us with the maintenance and/or improvement of the Website, the management of Our membership system, as well as with the distribution, improvement and/or marketing of the products and services that We offer to you, including the entities that process orders and provide the web hosting, information storage, suppliers of e-mail services, marketing services including direct marketing, research and analysis services as well as tag management services such as Google Analytics and Adobe Analytics. For more information on these analysis services and regarding your opposition rights, please visit the sites: Google Analytics and Adobe Analytics
  • if We are required to do so by law;
  • with the police authorities, representatives of the government including local government, regulatory authorities, other parties in response to a legal decision, judicial procedure or writ or summons;
  • when We consider that this disclosure is necessary or appropriate in order to prevent physical damage or a financial loss or fraud possibly affecting you or Us; to prevent or report illegal activity; to protect the property rights of any person, or the security of any person, including Our own, or in application of our Terms and Conditions or of any other agreement between Us;
  • as part of the sale of all or part of Our company and its assets to a third party, or as part of a business reorganisation or restructuring (including dissolution or liquidation); and
  • when you provide your consent for this in another manner or ask Us to share your information with third parties. We may disclose your personal information to third parties:
  1. Protecting your Personal Information

We undertake to implement appropriate technical and organisational measures to protect your personal data against accidental or involuntary destruction, accidental loss, alteration, or any unauthorised disclosure, access or usage.

  1. Information Retention Period

Unless indicated otherwise, we will store your personal data for the time strictly needed to carry out the purposes, in accordance with the applicable law. In some cases, We are required to retain data to fulfil Our legal and administrative obligations. When We have no further need of the information, it is deleted from Our systems or anonymised.

  1. Your Rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right by not checking certain boxes on the forms we use to collect your data.

Within the limits of the applicable law, you can:

  • request access to the personal data that We have regarding you, and obtain a copy thereof,
  • ask Us to correct, update, limit or block any data,
  • ask Us to provide the personal data relating to you in a structured, commonly used and machine-readable format, by contacting us by e-mail or by letter at the addresses shown in the “Contact” section below.

When allowed by law, you can withdraw any consent that you had previously given or, at any time and for legitimate reasons, object to the processing of your personal data. We will then apply your preferences.

You can also provide instructions on the management of your personal data after your death. These instructions can be left directly with the Company or with a third party instructed to provide them to us at the appropriate time.

You can also contact the Data Protection Officer (DPO) of the Company by email, for any question regarding the processing of your personal data, please use the contact address below.

You also have the right to submit a complaint to the Data Protection Authority – ICO

  1. Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

  1. Contact

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to info@clubtemptation.co.uk, 07555 019692, Create Business Hub, Ground Floor 5 Rayleigh Road, Hutton, Brentwood, Essex, England.